Upon receiving your shipment, we advise you to:
- Inspect the Package: Check for any physical defects or damage incurred during shipping.
- Verify Contents: Ensure that all items you received match your order.
Damaged Products: If you find any damages, please report them within 24 hours of delivery to qualify for a replacement. Note that the product description and size guidelines are available on our website and should be reviewed before ordering to ensure accuracy.
Refunds and Replacements:
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Damaged Items: We replace items only if they are defective or damaged upon arrival. Contact us immediately if you encounter this issue. We will provide a replacement without an additional cost, though a shipping fee of $29.99 USD applies.
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Missing Items: Should any items be missing from your order, notify our customer service within 24 hours of delivery. We will investigate and resolve the issue promptly, ensuring you receive your full order.
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Restocking Fee: A restocking fee of 8.99% USD is applied to refunds processed for damaged or missing items, covering the costs associated with restocking and processing returns.
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Exchanges: We do not offer direct exchanges. For damaged items, we can provide a replacement at no extra cost except for the shipping fee of $29.99 USD.
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Non-Refundable Items: Items that fail to meet your expectations or do not fit as desired are non-refundable. This policy also applies to all items except in cases of damage or non-receipt.
General Policy: Except for issues related to damage or items not received, all other products are non-refundable, non-returnable, and non-exchangeable. We encourage you to carefully review all product details and make informed purchases.
We value your understanding of our Return, Refund, and Exchange Policy. For any inquiries or additional assistance, please contact our customer service team via email at support@stussyofficial.shop.